How can I add users to an account?
Caleb Reed2017-10-30T15:16:42+00:00Users can be managed by logging in and going to the Admin tab.
How can I change my password?
Caleb Reed2019-12-04T22:31:23+00:00Passwords can be changed by going to your profile settings, and then under the security tab. Passwords must be 12 characters long, contain at least 1 letter, 1 number, 1 special character and cannot be any of your 4 previous passwords.
I moved. Do I need a new On-Site Inspection?
Caleb Reed2017-10-30T15:14:58+00:00Yes. Whenever you move to another location a new onsite and new paperwork need to be submitted so you can continue to use our services. Please go to www.tenantreports.com/updatemyaccount to change any information on your account.
The website is asking for a code when I try to log in.
Caleb Reed2017-10-30T15:14:15+00:00Codes are prompted during the log in process either when the web browser is not recognized or an incorrect password was entered. Simply enter your username, password, and the code that it provides you to log in. The account will disable after 3 failed log in attempts. Please give us a call to enable your [...]
My account has expired. Do I need to reapply?
Caleb Reed2017-10-30T15:13:03+00:00You do not need to reapply. Accounts expire due to inactivity after 90 days. Please give us a call to reactivate your account.
What does an On-Site Inspection check for?
Caleb Reed2017-10-30T15:12:08+00:00•There is a brick and mortar location, i.e. physical office location not a virtual office •This is a permissible purpose business application that credit reports can be used for (tenant screening) •A locking filing cabinet is on location to properly store all applications, credit reports and any other sensitive information •A shredder is on location [...]
What is an On-Site Inspection?
Caleb Reed2024-01-02T19:49:40+00:00An On-Site Inspection is a required office inspection completed by a bureau approved licensed inspector for businesses and landlords receiving detailed credit reports. This On-Site Inspection verifies that you are in compliance with the FCRA guidelines and have the necessary security and safeguard measures in place to protect consumer credit data. There is a [...]
Why do I need to send a copy of my driver’s license and professional license or proof of property ownership with the application to sign up for tenant screening?
Caleb Reed2017-10-30T15:09:09+00:00Tenant screening requires documented compliance. With changes to the Fair Credit Reporting act and to meet bureau compliance need both a copy of your Realtor’s license or proof of ownership and a state issued ID (driver’s license) on file with your application. We must verify client information before accounts are established in accordance with credit [...]
What is Detailed Credit Report Access?
Caleb Reed2018-03-02T14:54:53+00:00Our Detailed Credit Report Access service option allows you to view the entire credit report with FICO score(s) and full credit history. This option requires you to submit supporting documentation and have an On-Site Inspection of your office.
What is Standard Access?
Caleb Reed2018-03-02T14:47:38+00:00Our Standard Access service option allows you to access an applicant’s credit information without the need for an On-site Inspection. You will be able to order any of our background check products as well as the Pass/Fail Scorecard which will give you access to the applicant’s credit score, income to debt and rent ratios, and [...]