I ran a report, but it has been processing for over a minute or two.
Caleb Reed2018-01-23T20:23:45+00:00Our team is working diligently to complete the reports. The report will complete on its own, and it is not necessary to order any report twice.
How can I edit an applicant’s information after the report has been completed?
Caleb Reed2017-10-30T15:23:57+00:00If any information has been entered in error, please give us a call to correct it.
I want to send a QuickApp but it is asking me for a credit card.
Caleb Reed2017-10-30T15:23:01+00:00You may have clicked on the wrong item. After you select a product, the QuickApp button is a green button located towards the bottom of the page.
Is there an option to charge myself for the QuickApp and to not charge my applicant?
Caleb Reed2017-10-30T15:22:03+00:00Yes. The reports will need your approval to process, and a payment method will need to be set up for your account.
I sent a QuickApp, but it is not under my completed/pending reports.
Caleb Reed2017-10-30T15:21:18+00:00Any QuickApps that you send will be under the Order tab, and then Applicant Pending.
What is a QuickApp?
Caleb Reed2017-10-30T15:20:54+00:00A QuickApp (quick application) is an alternate way of ordering reports. This method will send a link to your applicant where they can fill out their information, pay for the report, and the results will come back to you under your account. All you will need to collect is the applicant’s first and last name [...]
My credit card was declined due to an AVS mismatch.
Caleb Reed2017-10-30T15:20:00+00:00The billing zip code under the card does not match the one entered. Please check with your bank/creditor.
My credit card was declined.
Caleb Reed2017-10-30T15:19:30+00:00Try saving the report as a draft and processing it again. You may need to contact your creditor or bank to resolve the issue.
How do I update my credit card on file?
Caleb Reed2017-10-30T15:18:59+00:00Please give us a call to update your payment information or complete online under our “Resources” tab.
Do I have to store a credit card on file?
Caleb Reed2017-10-30T15:18:00+00:00A credit card is not required to be saved to your account, however, you will be prompted to enter one in manually at the time of the request. We can also have it stored on file to be charged the first of the month, or a bank account to be charged the first of the [...]